Returns & Refunds

Easy, Hassle-Free Returns

At Zencartly, we want every customer to feel confident and satisfied with their purchase. If something isn’t right, we offer a straightforward returns process designed to make your experience smooth and stress-free.

Return Eligibility

To be eligible for a return:

Items must be unused, unopened, and in original packaging
Return requests must be made within the specified return period after delivery
Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, certain intimate products may not be eligible for return once opened or used.

How To Request A Return

To initiate a return, please contact our support team with your order details. Once approved, you will receive instructions on how to send your item back.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be processed to your original payment method
Processing times may vary depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue quickly with a replacement or refund where applicable.