Shipping policy
Shipping Policy
Shipping Information
At Zencartly, we understand the importance of privacy, reliability, and fast delivery. We are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, promotional events, or holiday seasons, processing times may be slightly extended.
Shipping Times
Estimated delivery times vary depending on your location:
Australia
Standard Shipping: 3–10 Business Days
Express Shipping: 1–5 Business Days
New Zealand
Standard Shipping: 5–12 Business Days
United States
Standard Shipping: 7–15 Business Days
Canada
Standard Shipping: 7–18 Business Days
United Kingdom
Standard Shipping: 7–15 Business Days
Europe
Standard Shipping: 7–20 Business Days
International Destinations
Standard Shipping: 10–25 Business Days
Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, carrier delays, or other unforeseen circumstances.
Discreet Packaging
Your privacy is our priority.
All orders are shipped in plain, discreet packaging with no indication of the contents inside. The sender name displayed on the package and shipping label is designed to remain professional and confidential.
No product descriptions, logos, or identifying information related to adult products will appear on the exterior packaging.
Shipping Costs
Shipping rates are calculated at checkout based on:
Delivery location
Package size and weight
Selected shipping method
From time to time, Zencartly may offer free shipping promotions on eligible orders.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear within the carrier's system.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, and other fees may be imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate and complete at checkout.
Zencartly is not responsible for orders delayed, lost, or returned due to incorrect address details provided by the customer.
Lost or Delayed Shipments
If your package appears lost, delayed, or has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged:
Take clear photos of the package and product.
Contact our support team within 7 days of delivery.
Include your order number and photographs.
Our team will review your claim and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or order status, please contact us through our Contact Us page.
Zencartly Premium Adult Lifestyle & Intimacy Products Secure Checkout • Discreet Packaging • Worldwide Shipping • Customer-Focused Support 💜